Overview

The Walgreens Renewal team aimed to improve and reimagine the prescription fulfillment system used by pharmacists and techniciansm — replacing legacy 1980s software. Initially, the plan was to introduce a four-app ecosystem, but user testing revealed major inefficiencies. This insight drove a strategic redesign into a single, integrated platform with a modern, scalable system.

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Problem

Pharmacists and technicians were relying on four separate apps — all built on pharmacy software dating back to the 1980s.

• Switching between apps slowed fulfillment by ~20%.
• Role-based apps didn’t fit reality — devices were shared in high-volume pharmacies.
• Legacy UI patterns and inconsistencies increased risk in critical workflows.

The outdated, fragmented system was inefficient, error-prone, and frustrating in environments where speed and accuracy directly affect patient safety.

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Role & Responsibilities

I began as a Visual Designer on the Clinical app and was soon promoted to Lead Designer for the Renewal program, guiding two other designers.

My work included:

• Auditing the four legacy apps for inefficiencies and inconsistencies.
• Defining the strategy to merge them into one unified, modern app.
• Building a pharmacy-specific design system from scratch.
• Partnering with engineering and operations to ensure compliance, safety, and scalability.

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Process

Research & Discovery

• Audited the four legacy apps, surfacing UI inconsistencies in patient profiles, prescription layouts, and data entry.
• Interviewed pharmacists/technicians to understand multitasking, device-sharing, and error risks.
• Benchmarked against Epic and Walgreens’ consumer app to identify healthcare UI best practices.

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